Whether you need help creating a language plan that will be best for your clients and cost effective, assessing or editing language plans already in existence, we have you covered. Our industry expertise can be used to make sure you are getting the most out of your plan, with quality output.
Types of Communication Access Audits
Voicemail Systems
When you cannot answer the phone we make sure your clients understand to leave a message. We offer bilingual voice messages and mapping for your phone systems.
Onsite Access
For those who have language plans already in place, or use interpreting services, we assess the quality of access provided based off a customized plan.
Phone Access
We test the usability and report on bilingual or interpreting accessibility for speakers of other languages, in addition to checking function of the voice message system.
Staff Review
Assessing your bilingual staff’s skills is an important doorway to understanding the quality of services and communication you are providing to your clients.
Language Plans
Why do you need a language plan? Language plans ensure that from start to finish your business is operating in a way that will be the most functional regarding language access, while having back-ups in place, reporting options for analyzing, and assessments to ensure quality assurance. By investing in a language plan from the start, we can help you create a quality plan that will be the most effective for your target audience.
Plans also help employees through better hands-on training and procedural knowledge. Additionally, some plans may require the output of a request for vendors and services. Make sure your plan is not excluding vendors that would be a great match.
Assessing Plans
If you already have a language plan in place or need to determine if your current methods are successful, we can customize an assessment. The assessment provides our customers with concrete reporting to lessen the risk-factor of lawsuits when it comes to equal language access and ADA laws. These assessments are tailored individually to report on at-risk aspects of language access, which in turn can be addressed and corrected.
Your company wants to have a larger reach and meaningful connection with clients, and we help you to understand where the holes may be and how to fix them. This makes businesses more accessible by a global audience.
What Greater Access can do
How a third-party provider can assess your plans, give you an audit, which will help you to understand how to be more accessible for your clients.